Digital Infrastructure's Impact on Tourism Services in Boumerdes

Khalil Souiher, Sabiha Belguesmia, Said Aouda, Mohamed Abdessamad Rezzaz

Abstract


Studying the digital effect of information and communication technology (ICT) in all of its facets is necessary due to its quick development and incorporation into many economic sectors. The tourism industry is the subject of this study, which particularly looks at the function of travel agencies in light of these digital changes, which might allow them to provide creative services that are carried out fast and effectively. According to worldwide technical improvements, this might, therefore, improve their market position, profitability, and—above all—customer happiness. The research uses the Algerian province of Boumerdes as an example and focuses on the travel and tourist industry there, including the major branches located around the country. Through a field study of technical infrastructure factors, the aim is to investigate their technology infrastructure and its effects on the operations of tourist agencies, as well as determine if it can aid in the growth of tourism in the area. The major research topic was addressed, and the hypotheses that were presented were tested using descriptive techniques and statistical analysis tools. The results of the field study were subjected to a SWOT analysis.

Keywords: Travel Agency, Digitization, ICT, Impact, Tourism, The province of Boumerdes

© 2025 Serbian Geographical Society, Belgrade, Serbia.

This article is an open access article distributed under the terms and conditions of the Cre ative Commons Attribution-NonCommercial-NoDerivs 3.0 Serbia.


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